One thing we really appreciate from our customers is feedback. Good or bad, we want to know what’s happening with our customers so that we can learn how to better serve them.
While our business is providing easy online payroll at an affordable price, we’re also in the people business. We care about your story and what brought you to our service. We’ve recently opened up a LinkedIn group where you can share your small business experiences.
I recently hired a nanny to care for my 5-month old daughter. I quickly realized how hard it would be to handle the taxes and paperwork myself. I called several companies but was quite discouraged. They either wanted to make me an elaborate sales presentation (and charge me a fortune for their services) or they were not interested in my business because my payroll needs were so small and simple.
It was such a relief when I spoke with Ryan and he told me how SurePayroll could do everything I wanted for a reasonable price. Within minutes he emailed me all the forms and explained exactly what I needed to do. A big factor in my decision to use SurePayroll was having Ryan as my account rep. Whenever I had a question, he usually responded within a few minutes to my email. Best of all, he walked me through the first payroll over the phone and constantly exceeded my customer service expectations. I would certainly recommend Ryan and SurePayroll to anyone who wants to outsource the headache of payroll and taxes.
We would love to hear more about your experiences in the small business community and what brought you to SurePayroll.